Article 1 (Purpose)

The purpose of these Terms and Conditions is to create a transparent and secure transaction environment by clarifying the usage conditions, procedures, and rights, obligations, and responsibilities between the company and members for products such as ramen, snacks, and souvenirs sold through the website and payment system provided by Wow Korea Service Co., Ltd. These terms apply to the entire process of service, including product search, ordering, payment, delivery, exchange, refund, and after-sales support.

Article 2 (Definitions)

“Member” refers to a person who has provided personal information to the website to create an account, and “Non-member” refers to a person who uses the website without registering as a member or logging in. “Order” means the act of selecting a product and entering payment information to confirm purchase, and “Product” refers to all items sold by the company (including but not limited to Korean ramen, snacks, souvenirs, etc.).

Article 3 (Posting and Revision of Terms)

The company continuously posts these terms on the bottom of the initial screen of the website and may revise them in accordance with relevant laws such as the Electronic Commerce Act. When revising these terms, the company will inform members via platform notification or email at least seven days prior to the effective date, stating the reason for revision and the date of enforcement, and clearly announce it on the posted terms. If a member does not agree with the revised terms, they may request withdrawal. The revised terms apply to all transactions concluded after the announced effective date.

Article 4 (Order and Payment)

Members may pay using payment methods supported by the platform, such as credit cards, and the amount displayed on the payment screen is the final payment amount. If an error or authorization rejection occurs during the payment process, the order is automatically canceled. In the event of duplicate payment or double billing due to system error, the company will immediately verify and refund the duplicate amount in full.

Article 5 (Delivery)

When ordering a product, members can select the delivery reservation time directly, and the principle is that delivery will arrive “within the specified time on the same day.” However, there may be exceptions in case of out-of-stock situations, severe weather, natural disasters, or other force majeure events. If delivery is delayed due to out-of-stock situations, severe weather, natural disasters, or other force majeure events, the company will immediately inform the member of the reason for the delay and the expected arrival time, and discuss alternative solutions if necessary.

Article 6 (Automatic Refund Policy)

If an order guaranteed for “same-day delivery” does not arrive by midnight (24:00) on the scheduled date, the company will automatically refund the full amount without a separate request from the member. The refund details will be notified within three business days by canceling the payment method or providing a refund confirmation, although it may take up to five business days depending on the card issuer’s circumstances. Refunds for simple change of mind are not allowed under this policy, and requests for refunds that are not for return/exchange reasons will be automatically rejected.

Article 7 (Refund for Defective or Damaged Products)

Members must check the condition of the product upon receipt, and if there is significant contamination or damage, they must take photos or videos clearly showing the entire product and the damaged parts and submit them via the platform’s chat support. The company will review the submitted evidence and notify the member in writing (email or platform notification) of the refund decision within two to three business days. If approved, a full refund will be issued immediately. If the submitted evidence is unclear or the damaged part is not identifiable, the company may request additional proof, but will make every effort to process the request swiftly.

Article 8 (Refund Procedure)

All refunds are processed directly by the company through its internal system, and members do not need to make any additional requests. Once the refund is completed, the member will be notified of the refund details via the website’s chat channel or registered email. If members have any questions during the refund process, they can inquire in real-time through the website’s chat channel or customer service email.

Article 9 (Order Cancellation and Modification)

Members may cancel their order through the website’s chat channel before the product is shipped, and a full refund will be issued if the request is received before the order is handed over to the delivery service. Once the product has been shipped, orders cannot be canceled, and refunds will be processed according to the return procedure after a return request is made. If a payment error or duplicate payment occurs, the company will refund the duplicate amount, and members can correct any changed recipient information (address or contact) through the chat channel before shipment.

Article 10 (Exchange and Return Policy)

Exchange or return due to simple change of mind is not allowed. In the case of wrong delivery or defective products, members should report the issue immediately through the chat channel after receiving the product, and the company will automatically request a return shipping label. Even if only part of the product is damaged, a refund is possible for the damaged portion only.

Article 11 (Password and Account Security)

Members must set a password of at least eight characters combining letters and numbers. Account information (password, email, phone number, etc.) must not be shared with third parties. If account theft or information leakage is suspected, members must immediately notify the company to request account locking and password reset.

Article 12 (Intellectual Property Rights)

All content (images, text, designs, trademarks, etc.) on the platform is owned by the company or legitimate rights holders. The copyright of reviews and comments posted by members belongs to the author, but the company has the right to use such content for service operation and marketing purposes free of charge. If any intellectual property rights infringement is discovered, the company may immediately delete the relevant post and restrict the member’s use of the service.

Article 13 (Prohibited Activities)

Actions for illicit gain such as false orders, duplicate orders, reordering after cancellation, unauthorized crawling or scraping of platform UI/API for data collection, listing or encouraging transactions of illegal or counterfeit products, and any activities that undermine service stability such as DDoS, spam, or hacking attempts are strictly prohibited. If violated, the company may immediately suspend service use and hold the violator civilly or criminally liable.

Article 14 (Disclaimer)

The company is not liable for delays or interruptions in service due to force majeure events such as natural disasters, terrorism, strikes, or system failures. The company is also not responsible for delivery failures or delays caused by member negligence (e.g., incorrect address, unreachable contact, improper storage), nor for disadvantages due to third-party payment method errors or authorization rejections, which must be resolved directly with the payment provider.

Article 15 (Privacy Protection)

The company manages members’ personal information safely in accordance with relevant laws such as the Personal Information Protection Act and GDPR. The collection, use, and provision of personal information are notified through a separate Privacy Policy and require member consent. Members may request access, correction, or deletion of their personal information at any time, and the company will promptly process such requests in accordance with applicable laws.

Article 16 (Dispute Resolution and Governing Law)

The interpretation and application of these terms shall be governed by the laws of the Republic of Korea. In the event of a dispute, the company and the member shall endeavor to resolve it through amicable consultation, and if consultation is not possible, the Seoul Central District Court shall have exclusive jurisdiction for the first instance. Disputes regarding personal information and electronic financial transactions may be submitted to the Korea Internet & Security Agency (KISA) Electronic Document & Transaction Dispute Mediation Committee or the Financial Supervisory Service Financial Dispute Mediation Committee.

Article 17 (Interpretation and Effectiveness of Terms)

Any matters not specified in these terms shall follow relevant laws such as the Electronic Commerce Act, the Act on the Regulation of Terms and Conditions, and the Electronic Financial Transactions Act, as well as customary practices. These terms shall take effect on May 18, 2025, and shall apply equally to members who joined prior to the effective date.